General Disclaimer

EternityIT and its employees provide services on a best-effort basis and strive to deliver the highest quality results. By engaging with our services, you agree to the following:

• Services are provided "as-is" without any guarantees or warranties, either express or implied.

• EternityIT is not liable for any loss, damage, or disruption caused by the use of our services, including but not limited to technical support, consulting, or repairs.

Data Disclaimer

EternityIT and its employees are not responsible for any data, files, applications, or other content stored on devices we service.

• Customers are required to back up all data prior to submitting devices for repair, maintenance, or other services.

• EternityIT will not be held liable for any loss, corruption, or damage to data that occurs during or after the service process.

• Data recovery services are not included in standard repairs and must be explicitly requested as an additional service.

Privacy Policy

EternityIT is committed to protecting your personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Data Collection: We only collect the information necessary to perform our services and communicate effectively with you.

• Data Use: Your personal information will not be shared with third parties without your explicit consent, unless required by law.

• Data Security: All data provided to EternityIT is handled securely and kept confidential.

• Client Responsibilities: Clients must ensure that no sensitive or confidential data is left on devices submitted for servicing.

Payment Policy

• Payments must be made in full upon completion of services unless otherwise agreed upon in writing.

• EternityIT accepts the following payment methods:

  • Interac e-Transfer: A secure, contactless option with no additional fees.

  • Cash: Available for in-person transactions by arrangement.

  • Credit Card: Accepted through our secure payment system. Please note that a 3% processing fee applies to all credit card payments. This fee will be automatically calculated and included on your invoice.

• Invoices are due within the timeframe specified on the invoice. Failure to pay may result in additional fees, suspension of services, or cancellation of subscription plans.

Warranty and Service Limitations

• EternityIT provides a limited [30-day] warranty for labor and any hardware purchased directly from us.

• This warranty does not cover:

  • Damage caused by misuse, user error, or third-party interference.

  • Defects inherent in third-party products or software.

• Any warranty claims must be reported within the warranty period.

Limitations of Support Plans

• Usage Limits:

  • Basic Plan: Includes up to 5 email/chat support requests per quarter and a maximum of 30 minutes per session.

  • Advanced Plan: Includes up to 10 support requests per month and up to 2 hours of remote troubleshooting.

  • Business Plan: Includes support for up to 5 devices and 1 on-site visit per month. Additional visits may incur fees.

• Fair Usage Policy:

  • EternityIT reserves the right to monitor usage and address excessive or unreasonable service requests. Subscribers exceeding reasonable limits may be charged additional fees or required to upgrade to a higher-tier plan.

• Excluded Services:

  • Support plans do not include hardware repairs, advanced software installations, or support for non-disclosed devices. Additional fees may apply for these services.

• Response Times:

  • Basic Plan: Support requests will be addressed within 2–3 business days.

  • Advanced Plan: Support requests will be addressed within 24 hours.

  • Business Plan: Priority response within 4 business hours.

• Service Availability:

  • Support is available Monday through Friday, 9:00 AM to 5:00 PM PST. Requests submitted outside these hours will be addressed on the next business day.

Limitation of Liability

• EternityIT’s liability is strictly limited to the cost of the services provided.

• We are not responsible for indirect, incidental, or consequential damages, including but not limited to data loss, downtime, or loss of profits.

• Customers agree that engaging with our services is at their own risk and that they have read and understood these terms.

Cancellation and Refund Policy

• Appointments must be canceled at least [24 hours] in advance to avoid cancellation fees.

• Refunds will only be issued if EternityIT is unable to provide the agreed-upon service.

• No refunds will be provided for completed services or if the client refuses to follow provided instructions or recommendations.

Use of Third-Party Products and Services

• EternityIT may recommend or use third-party products as part of our solutions.

• EternityIT is not liable for:

  • Issues arising from the use of third-party hardware or software.

  • Manufacturer defects, incompatibilities, or failures.

Client Responsibilities

• Clients are responsible for backing up their data and ensuring no sensitive or confidential information is left on devices submitted for service.

• Clients must provide accurate and up-to-date information to facilitate the service process.

Acknowledgment of Terms

By engaging EternityIT’s services, you confirm that you have read, understood, and agreed to these policies and disclaimers.

Contact Us

If you have any questions about these policies or need further clarification, please contact us:

• Email: [Eternityit@outlook.com]

• Phone: [+1 (604) 783-6420]